Zendesk Translations, Better Customer Service, and AI is a machine translation technology that enables customer service teams to provide better customer service by translating customer queries and comments into the language of their choice. The technology is powered by artificial intelligence (AI) and provides an accurate and natural-sounding translation of customer queries and comments. This allows customer service teams to provide better customer service by understanding the customer’s needs and providing accurate and helpful responses in their language. Zendesk Translations, Better Customer Service, and AI are available in over 50 languages and can be used by customer service teams of any size. The technology is available as a cloud-based service or as an on-premises solution. Zendesk Translations, Better Customer Service, and AI is a cost-effective solutions that can help customer service teams save time and money by providing accurate and natural-sounding translations of customer queries and comments.

How Zendesk Translations Can Improve Customer Service

When it comes to providing excellent customer service, effective communication is key. If you’re not able to communicate effectively with your customers, they’re likely to become frustrated and may even take their business elsewhere.

One way to ensure that you’re able to communicate effectively with your customers is to use Zendesk Translations. Zendesk Translations is a tool that allows you to quickly and easily translate your customer service communications into multiple languages.

Using Zendesk Translations can help improve customer satisfaction by ensuring that your customers can understand your communications. It can also help save time and reduce frustration for both you and your customers.

The Benefits of Using AI for Translation

There are many benefits to using artificial intelligence (AI) for translation. Perhaps the most obvious benefit is that it can considerably speed up the translation process. This is because AI can quickly and accurately translate large amounts of text, something that would be impossible for a human to do.

Another benefit of using AI for translation is that it can help to improve the quality of translations. This is because AI can identify patterns in language usage and translate them accordingly. This means that there is less chance of errors occurring, making for a more accurate translation.

Finally, using AI for translation can also help to reduce the cost of translating text. This is because once the initial investment has been made in developing the AI software, it can be used again and again to translate text, without the need to pay for human translators.

Overall, there are many benefits to using AI for translation. It can speed up the process, improve the quality of translations and reduce costs. As such, it is an increasingly popular choice for businesses and organizations who need to translate text.

The Advantages of Zendesk Translations over Other Translation Services

Other translation services may not have the same level of accuracy or fluency as Zendesk Translations. Additionally, Zendesk Translations offers a more affordable price point than many other translation services. When compared to other translation services, Zendesk Translations is the clear choice for those looking for an accurate and affordable translation solution.

How to Use Zendesk Translations for Better Customer Service

If you’re running a customer service operation, offering support in multiple languages is a great way to improve the experience for your international customers. Zendesk Translations make it easy to manage your translations in one place, so you can ensure that every customer gets the help they need when they need it.

Here’s how to get started with Zendesk Translations:

  1. First, set up your translation project in the Zendesk Translation Center. You’ll need to create a new project for each language you want to translate into.
  2. Next, add your translated content to the project. This can be done by uploading a file or pasting the text into the translation editor.
  3. Once your content is added, you can start translating it. Zendesk Translations offers several different translation options, including machine translation, human translation, and crowd-sourced translation.
  4. Once your translations are complete, you can publish them to your Zendesk account. This will make them available to your agents and customers.
  5. Finally, you can use the Zendesk Translation App to track the performance of your translations. This includes metrics like translation quality and customer satisfaction.

Using Zendesk Translations is a great way to offer better customer service to your international customers. With just a few clicks, you can ensure that your customer service team has the resources they need to provide support in multiple languages. And with the Translation Center’s tracking and reporting features, you can continuously improve the quality of your translations over time.


Artificial intelligence (AI) is revolutionizing customer service. It’s already being used by some of the biggest companies in the world to provide faster, more accurate support to their customers.

And Zendesk is leading the way in making AI accessible to small businesses. With its new Translations feature, businesses can now offer customer support in multiple languages, all powered by AI.

This is a huge step forward in making sure that businesses can provide the best possible customer service, no matter what language their customers speak. And it’s just one example of how Zendesk is using AI to make customer service better.